All Mode & Affaire orders are dispatched directly from our studio HQ in Perth, Western Australia. Packed with a lot of love (and a little sass).

For all in-stock products that are not made-to-order, we ship as fast as our heels can carry us.

• Australia-wide: 2–5 business days
  
• Express Shipping: 1–3 business days
  
• International: 7–21 business days (varies by location)

Once your order ships, you'll receive a tracking number so you can stalk your delivery til it lands on your doorstep.

Yes, Queen! We ship globally. From Melbourne to Milan, New York to New Zealand. Duties and taxes may apply depending on your location and local customs rules.

Shipping costs are calculated at checkout and depend on your location and preferred shipping speed.

✨ Free Shipping may apply during promotional periods (keep an eye on your inbox 👀).

Some of our best-sellers are so iconic, they don’t stay in stock for long.

If your piece is on back order, or made-to-order, we’ll get to work creating your dream coat.

⏳ Estimated wait time: around 3–6 weeks. Trust us, it’s worth the wait. You’ll be notified at checkout and via email if your item is on a delayed timeline.

Some pieces may ship separately depending on stock availability or if part of your order is made-to-order. Don’t panic, the rest is on its way.

Please note with international orders: If one item is back-order or made-to-order, the entire order will be shipped together when the back-ordered item is finished production. Please reach out to our customer service QUEENS if you would like to enquire about having your items shipped separately.

If your order hasn’t shipped yet, email us ASAP at enquiries@modeandaffaire.com and we’ll do our best to update it before it leaves our HQ.

💌 Will I be charged extra tariffs or import fees when ordering from the USA?
Absolutely not, darling. All prices on our website already include any applicable U.S. import tariffs and duties. Meaning no surprise fees and no awkward calls from customs. Your order arrives at your door, beautifully packed and ready to wear, just as it should.

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💌 What happens if I return my order?
If you decide to return your purchase, please note that the import tariff portion of your order is non-refundable. This is because tariffs are paid directly to U.S. Customs at the time of import and can’t be reclaimed by us once your order has cleared. When your refund is processed, the tariff amount will be deducted from your total refund.

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💌 Can I find out how much of my order was tariff-related?
Of course. If you’d like to know the exact tariff amount included in your purchase, simply email our Customer Care team after ordering. We’re more than happy to provide a full breakdown.

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💌 Will I ever be charged extra fees by the courier?
No, queen. Because we prepay all duties and tariffs, you’ll never be hit with extra customs or courier charges when your parcel lands in the U.S. Your Mode & Affaire delivery will glide straight to your door. No chaos, no surprises, just glamour.

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We totally get the anticipation. If your order hasn’t arrived within the expected timeframe, reach out to our team and we’ll investigate quicker than you can say "Where’s my coat?"