Trading Terms & Conditions
We require COD on your first order, to be paid prior to the delivery of goods. We accept payments made via credit card or bank deposit. Please be aware CC payments incur a 2.5% surcharge for Mastercard and Visa and a 3.5% surcharge for Amex. Repeat buyers with a proven track record will be permitted a payment period of 30 days from the date the order is despatched.
Initial orders for new accounts must be paid in full prior to orders being shipped. We require a minimum order quantity of 5-10 garments when placing your first order. MOQ negotiated upon approval of new wholesale stockists.
We encourage you to top up your stock whenever you need to. There is no minimum order quantity for our re-turning stockists. If your item/s on backorder at the time of purchase, it will take approximately 3-4 weeks to produce and upon completion, it will arrive to you within the same delivery timeframe schedule as above. For urgent or “rush” orders, an additional charge may incur.
Changes to Orders
Wholesale garments may not be returned or exchanged. We only accept returns in the case of defective items, whereby this must be brought to our attention within 14 days of receiving merchandise and only with prior approval by our Wholesale team.
Returns & Exchanges
Any cancellation or changes to your order must be emailed to firstname.lastname@example.org within 48 hours of your order being confirmed. We aim to ship your order as soon as possible; this applies to all current SOH. Thus, orders that are not available for immediate despatch can be changed up to 48 hours following initial order confirmation with the approval of our wholesale team. Once we confirm your order with our production team including pre-ordered or back-ordered garments, orders cannot be changed or cancelled.